Managed IT Services

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Managed IT Services and 24/7 IT Support for Your SMB

ACE Technology Group understands that each business we work with has its own unique IT needs. That’s why we provide fully customizable, full-service IT support plans for small to medium-sized businesses (SMBs) functioning as your dedicated IT department. With our managed IT services, you’ll receive proactive, around-the-clock support to keep your systems optimized and protected, along with predictable monthly costs that fit your budget.

Our IT support service plans are designed for businesses with 5 to hundreds of PCs, providing reliable, cost-effective solutions that meet HIPAA and SOC compliance requirements. With ACE Technology Group, you gain more than just IT support—you gain a trusted partner dedicated to streamlining your technology, enhancing productivity, and securing your environment. Our services deliver the expertise and resources of a full IT department at a fraction of the cost of hiring in-house staff. Whether it’s installing and servicing wireless networks, LANs, PCs, or servers, we ensure your technology operates seamlessly, so you can focus on growing your business.

Managed IT Support – Key Features and Benefits

Our managed IT services provide a comprehensive set of solutions, all designed to offer continuous support, rapid troubleshooting, and advanced technology to secure and optimize your business operations.

Unlimited Remote Help Desk Support from Dedicated US Help Desk
Computer issues are often unpredictable, so we offer unmetered remote help desk access. Our US-based team provides instant support remotely, letting you resolve issues quickly without waiting for a technician to arrive onsite.
24/7/365 Support
Get assistance whenever you need it, with technicians on call 24/7 to keep your business moving forward.
Proactive Monitoring and System Management
Our team actively monitors and manages every device on your network, from workstations and servers to printers and network devices. This means we can identify and resolve potential issues before they disrupt your business.
Rapid On-Site Dispatch
For non-emergency issues requiring on-site support, we dispatch a technician within 8 business hours. In urgent situations, we respond within an hour, equipped with replacement parts to minimize downtime.
Expert Set-up and Maintenance of IT Systems
We provide expert setup and continued maintenance for all your essential IT systems hardware including laptops, PCs, servers, printers, tablets, and workstations. From configuring your Wi-Fi and network switches to ensuring your systems run seamlessly, we handle every aspect of your business technology infrastructure.
Automatic OS Updates and Third Party Application Patches
Our system automatically scans your devices for necessary updates and patches, ensuring they’re always current and secure. We customize the deployment schedule to fit your business’s needs and minimize interruptions.
Top-Rated Commercial Security Software
We deploy top-rated antivirus and anti-malware tools that offer robust, enterprise-level protection. Our software includes all the features you’d expect from leading security products, with daily updates and immediate scans at any sign of an issue.
Comprehensive IT Reporting
You’ll receive monthly (or more frequent) reports that detail the health, security, and performance of your IT assets, giving you a clear overview of your systems at any time.
Firewall Monitoring and Management
Our team monitors your firewalls to keep them optimized, secure, and up-to-date with the latest firmware. We can also conduct penetration testing to further fortify your network.
Vendor Liaison Services
We work directly with your technology vendors to resolve any issues, saving you time and hassle by acting as your IT advocate and ensuring smooth collaboration between all parties.

Your True IT Services Partner

Partnering with ACE Technology Group for managed IT services allows you to have one point of contact for all your technology needs. We work with you and act as liaison on your behalf with your third party vendors. Our mission is to become a true IT partner, integrating with your company to support your goals and help you reach new levels of efficiency. Contact us today for a free consultation.

A Reliable, Friendly Approach to IT Management

As your dedicated IT partner, we provide a friendly, personalized approach to managed IT services. Our experienced team adapts to your business’s unique needs, helping you run more efficiently and achieve your technology goals. Whether it’s cloud services, remote support, or system monitoring, we are committed to delivering an experience that integrates seamlessly with your team and elevates your business.

Our Service Areas
Ace Technology Group supports IT managed services for SMBs in the Phoenixville, Lehigh Valley, Montgomery, Chester County and Philadelphia, Pennsylvania areas.

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Ready to Strengthen Your IT Operations?

Get in touch with us today to learn how our managed IT services can provide the responsive, proactive support you need to keep your business running at its best.
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About Customer Stories

For anyone who is looking for high quality computer support, ACE Technology is a great option. Their combination of advanced knowledge, determination to fix the problem, personal technicians and ability to return phone calls always makes it easy to get our technology issues fixed. These technicians also have worked as diligently as possible to fix the underlying cause assuring that the problem will not return. It has always been a really good experience working alongside ACE Technology Group.
—Bryce, Associate
Medical Laboratory Oaks
I appreciate the level of professionalism you provide to us! Amazing customer service and computer support!
—Kim, Practice Manager
Doctor’s Office Media
When our computers aren’t working, it prevents us from efficiently doing our job. Every time I contact ACE, they get back to me very quickly, work to solve the issues to allow me to do my job. Patrick fixed my calendar outlook on my phone in less than a minute & showed me how to do it or change settings
—Susan, Associate
Pharmaceuticals Radnor
…speedy response and professionalism when responding to any and all of our computer issues we are having on any given day or time. ACE is a phone call away and in a matter of minutes will remotely correct any and all of our problems with speed and accuracy…complete knowledge of all of our many computer programs which makes my job as the in–house IT person a job that I am able to manage.
—Arlene, Executive Secretary
Orthodontic Office Exton
Another joyous experience dealing with our buddies over at ACE technology group. Great IT support from their team. Wishing them all the best.
—Brian, Chemist
Manufacturing Firm Morgantown
Recently ACE went above and beyond the call of duty and helped us get out of a jam when our phone service went down. Our regular VoIP service provider was not helpful at all. ACE stepped up, came onsite, got our phones working and now I’m happy to say that they are our VoIP provider. As a business owner, I just am so grateful to be working with a company like ACE where I can rely on them to do what they do best so I can spend my time doing what I do best, helping my business grow. Thank you very much to everybody at ACE, every one of you. I appreciate all you do for us.
—Pat, Attorney
Law Firm Berwyn
ACE has tons of experience. Any question that we pose to them, they are quick to respond and know what we are talking about. And if they don’t, they will research it and get back to us in such timely manner, which is exceptional. … it’s so easy to create a ticket. Right away there is a response and we know where we stand with the ticket.
—Desiree, Office Manager
Insurance Agency Warrington
We’ve had a great experience with ACE over the years. They’ve been our IT guys for many years now, probably ten. In the meantime, we’ve switched all our phones service over to their VOIP system. They saved us a ton of money there and that’s been largely seamless. It’s allowed us to take our business completely virtual which we’ve done. I’m very, very pleased and would highly recommend them.
—Matt, President
Mergers and Acquisitions West Chester