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Managed IT Services are outsourced technology solutions that provide businesses with ongoing monitoring, management, and support for their entire IT environment. This includes networks, servers, computers, security, and cloud systems. Instead of reacting to problems, an MSP (Managed Service Provider) like ACE proactively prevents them, helping your business stay efficient and secure.
Break/fix support addresses problems only after they occur — which often leads to downtime and higher repair costs. Managed IT Services take a proactive approach, monitoring systems 24/7, patching vulnerabilities, and preventing disruptions before they affect your operations. With ACE, our incentive is to keep your systems running smoothly, not to wait for things to break.
A comprehensive package typically includes: 24/7 monitoring and support, proactive maintenance and patching, cybersecurity protections, data backup and disaster recovery, vendor management, helpdesk support, and strategic IT consulting. ACE tailors each package to your business’s size and industry needs.
MSPs use enterprise-grade remote monitoring tools that constantly check system health, uptime, security alerts, and performance metrics. If unusual activity is detected (like a cyberattack or failing hard drive), alerts are triggered and a technician intervenes immediately — often before employees even notice a problem.
While all businesses can benefit, industries like healthcare, law firms, finance, and manufacturing rely heavily on Managed IT Services due to compliance, security, and uptime requirements. Small and medium-sized businesses also benefit since they often don’t have the budget for in-house IT departments.
By preventing downtime, providing instant support, and streamlining technology, employees can work without IT roadblocks. MSPs also optimize performance through updates, faster networks, and collaboration tools, allowing teams to focus on core business tasks.
Managed IT = Full outsourcing of IT to ACE. Co-Managed IT = ACE partners with your existing IT staff, providing extra manpower, advanced monitoring tools, and escalation support. This lets internal teams focus on strategic projects while ACE handles daily operations.
ACE’s average response time is around 15 seconds during business hours. Many tickets are solved within minutes remotely. For urgent issues, we dispatch on-site technicians quickly. Our SLA ensures fast turnaround and measurable accountability.
Yes. ACE helps configure secure remote access (VPNs, cloud platforms, multi-factor authentication) so employees can work safely from anywhere. We also provide remote helpdesk support for distributed teams.
Security services often include firewalls, endpoint protection, phishing/email filtering, dark web monitoring, staff training, and regular patching. ACE’s security-first approach ensures your data and systems are always protected.
MSPs can quickly adjust licenses, devices, and services as you hire more staff or open new locations. With ACE, scaling is seamless — we adapt your IT infrastructure so growth doesn’t cause bottlenecks or downtime.
Yes. Proactive monitoring and maintenance catch issues before they cause outages. In cases where downtime occurs, rapid response, backups, and recovery tools minimize disruption. Businesses using MSPs experience significantly fewer interruptions than those relying on break/fix IT.
Absolutely. Many industries (healthcare, finance, legal) require strict data security and reporting. ACE implements policies, encryption, access controls, and compliance documentation so your business stays audit-ready.
An SLA defines response times, support availability, and performance guarantees. ACE’s SLA ensures accountability and transparency — you know exactly how fast issues will be addressed and what’s included in your service.
Not always. Some businesses fully outsource IT, while others keep a small in-house team and use ACE for extended coverage, advanced monitoring, or escalation support. We’re flexible to fit your business model.
ACE combines enterprise-grade infrastructure with personalized service. We offer lightning-fast response times, proactive security, and a team of highly trained technicians who care about your success. Our clients view us not just as IT support, but as a strategic partner invested in keeping their businesses running at peak performance.