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ACE Technology Group is a trusted Managed Service Provider (MSP) serving small and mid-sized businesses with enterprise-level IT expertise. We act as a dedicated IT department for companies that want reliable technology, enhanced security, and a partner who cares about long-term business success. Our mission is simple: to remove IT headaches so you can focus on growth.
We proudly serve businesses across Pennsylvania, including Montgomery County, Chester County, Northampton County, and the Lehigh Valley (Allentown–Bethlehem–Easton). While these are our local hubs, ACE also provides fully managed IT and cybersecurity services to clients throughout Pennsylvania and across the United States.
ACE supports organizations across many industries, with deep experience in:Healthcare – HIPAA compliance, data security, and uptime.Law Firms – secure document management and client confidentiality.Financial Services – PCI compliance, audit readiness, and data protection.Manufacturing – system uptime, vendor coordination, and operational security.Nonprofits & SMBs – cost-effective IT solutions that scale with growth.Our team understands industry-specific compliance requirements and tailors IT strategies to fit your unique needs.
During business hours, ACE technicians answer support calls in about 15 seconds on average. Most issues are solved remotely within minutes, and we have on-call staff available 24/7 for emergencies. Our Service Level Agreement (SLA) ensures accountability so you always know what to expect.At ACE Technology Group, we structure our Service Level Agreement so that we are financially incented to proactively identify and resolve issues. This is a win for the customer, since they now have a dedicated team who is more interested in keeping computers running optimally than waiting for an eminent failure to cause hours (or days) of billable work.
ACE combines enterprise-grade infrastructure with personalized service. Unlike providers that simply react to issues, we proactively monitor, secure, and optimize your systems to prevent problems before they happen. Clients choose ACE because of our:Lightning-fast response times.Highly trained and friendly technicians.Flat-rate, transparent pricing.Ability to scale IT solutions as your business grows.We’re more than IT support — we’re a strategic partner committed to helping your business thrive.
Most IT issues can be solved remotely within minutes, but ACE also dispatches technicians for on-site service when hands-on help is needed. We coordinate directly with your staff to minimize disruption.
We start with a technology assessment, then build a custom onboarding plan. This includes documenting your systems, deploying monitoring tools, securing your network, and introducing your team to our helpdesk. Our goal is a smooth transition with zero downtime.
Yes. ACE provides around-the-clock support for critical issues. During business hours, our technicians are live in about 15 seconds, and after-hours emergencies are handled by our on-call staff
Absolutely. Many of our clients rely on us as their fully outsourced IT department. We handle everything from daily support to long-term strategy.
Yes. In co-managed IT setups, we extend your internal IT team with monitoring tools, extra manpower, and escalation support. This way, your team can focus on strategic projects while we cover daily operations.
Our average phone response time is about 15 seconds, and you’ll always reach a live, friendly technician. We pride ourselves on fast resolutions and clear communication — no jargon, just solutions.