Managed IT Services

Reliable Managed IT Services for Businesses

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We Act as Your Dedicated IT Department

ACE Technology Group delivers managed IT services, and strategic technology support for small, medium, and enterprise organizations across the United States. Our team at ACE handles support, security and long-term planning so you can focus on your business.

Let us manage your IT systems.

24/7 Monitoring

Management for day-to-day business technology or long-term strategic support

Services and security measures are compliant with HIPAA and SOC standards

Fast Response Times

What’s Included in ACE Managed IT Services?

Managed IT services are when a business partners with a dedicated provider to handle day-to-day technology needs. Everything from monitoring systems and resolving issues to managing security and planning ahead. Managed IT makes operations run smoothly without the burden of maintaining an in-house IT team. At ACE, we take that a step further with managed IT services designed to keep technology secure, stable, and easy to manage, giving organizations and their teams the confidence to focus on growth and move business forward.

Unlimited Remote Help Desk Support
Fast, unlimited remote support through our US-based help desk. Any time, night or day, we’re here to help. ACE Services is available 24/7 to immediately address issues, outages and failures.
Network Monitoring and Management
We watch your servers, devices and network around the clock to resolve most issues before you know they exist.
Strategic IT Planning (vCTO)
Get strategic guidance from a virtual CIO (vCTO) who helps you align your technology roadmap with business goals. From budgeting and lifecycle planning to risk reduction we’ll manage it for you.
Rapid On-Site Dispatch
Need hands-on help? We offer fast, on-site service throughout the Philadelphia region, We’ll be at your business within 8 business hours, or within 1 hour for urgent issues.
Setup and Maintenance of IT Systems
From installing Wi-Fi networks to configuring laptops, servers, and printers, we handle the full setup and care of your business’s tech infrastructure.
Automatic OS Updates and Third-Party App Patches
Stay secure and up-to-date with automatic patches and updates that are scheduled to minimize business disruption.
Top-Rated Commercial Security Software
We protect your systems with enterprise-grade antivirus and anti-malware solutions that update daily and respond immediately to threats.
Comprehensive IT Reporting
Gain visibility into your technology with monthly (or more frequent) reports that provide a detailed view of your system health, security status, and network performance.
Firewall and Security Basics
We actively manage and update your firewalls, and can run security assessments to ensure your network stays protected.
Backup & Disaster Recovery
Protect critical systems and data with backup, retention policies and recovery planning that will get you back up and running quickly after outages, malicious attacks or accidental deletion.
Vendor Management
From internet providers to software vendors, we handle communication and coordination so you don’t have to, saving you time and reducing tech headaches.

Where We Work

Our US-based IT and cybersecurity team provides remote support nationwide. For clients who need hands-on help, we offer quick on-site service throughout Eastern Pennsylvania, New Jersey, and North Delaware.
Locations

On Site Managed IT

Quick hands-on help throughout:
  • Eastern Pennsylvania
  • New Jersey
  • North Delaware
Locations

Remote Managed IT

Available nationwide, including:
  • United States
  • Canada
  • Lyra Network
Eastern Pennsylvania: Philadelphia, King of Prussia, Blue Bell, West Chester, Malvern, Exton, Paoli, Phoenixville, Norristown, Conshohocken, Plymouth Meeting, Doylestown, Lansdale, Horsham, Willow Grove, Ambler, Hatboro, Jenkintown, Abington, Ardmore, Wayne, Bryn Mawr, Havertown, Media, Newtown Square, Pottstown, Reading, Lancaster, Allentown, Bethlehem and Easton

New Jersey: Cherry Hill, Moorestown, Mount Laurel, Marlton, Voorhees, Haddonfield, Medford, Collingswood, Cinnaminson, Burlington and Mount Holly

North Delaware: Wilmington, Newark, Bear, Middletown, Hockessin, New Castle and Claymont

A Trusted IT Partner

We understand the unique needs of businesses, and we’re experienced with professional services firms, medical offices, non-profits and more. If you need daily IT support or long-term strategic guidance, our responsive support, thoughtful planning and up-to-date technology is made to fit your organization.

We provide the fast service and care you’d expect from a local partner.
Quick responses, honest guidance and reliable follow-through.
Our team gets to know your business and works alongside your staff.
We’re local to Philadelphia and ready to help you simplify, secure, and scale your IT.
brands

Partners We Worked With

Client Testimonial

Our Customer Reviews

“Thank you for all of your hard work on our migration project while you had other migrations this summer! We appreciate all you do! & Thank you for all the long hours you put in to get us up and running for the school year. A successful migration!”

—Sandra, Education Technology Specialist

Roman Catholic School, Bryn Mawr
“ACE is very efficient, they have a fast response and they provide us with great IT support all the time, but especially during all the pandemic time where we have been working remotely. I really appreciate all your help!”

—Adolisa, Purchasing Assistant

Manufacturing Firm, Morgantown
“As a consultant, I have seen a number of support orgs. I am currently the Interim Executive Director for an ACE Tech Group client and I am very impressed with the support, responsiveness and professionalism across the entire team. ACE Tech Group is definitely going onto my referral list as I continue to work with clients. If you are looking to outsource some or all of your IT/Phone support, you should definitely talk to ACE Tech Group!”

—Doug, Consultant & Interim Executive Director

Retirement Communities, Pottstown
“The COVID-19 pandemic interrupted our lives, through this, ACE Technology Group’s support of our technology was consistent and without interruption.”

—Todd, Instructor

Parochial School, Paoli
“Recently ACE went above and beyond the call of duty and helped us get out of a jam when our phone service went down. Our regular VoIP provider was not helpful at all. ACE came onsite, got our phones working and now I’m happy to say that they are our VoIP provider. As a business owner, I just am so grateful to be working with a company like ACE where I can rely on them to do what they do best so I can spend my time doing what I do best helping my business grow. Thank you to everybody at ACE, every one of you. I appreciate all you do for us.”

—Pat, Attorney

Law Firm, Berwyn
“ACE Tech group are extremely helpful, friendly, patient and very prompt with answering support questions.”

—Margie, Administrative Assistant

Private School, Narberth
“Just calling to give you some kudos for when you came to our aid when our tablets were down and falling apart and not working to their maximum ability. With just a phone call we were able to order new equipment and get a technician to be here in a day or two to install and set all those new tablets up for us. So just wanted to say thank you for the superior service you provide and for always being there when we need you.”

—Michelle, Practice Manager

Doctor’s Office, Rosemont
“Whenever I encounter a problem, I know they are an email or phone call away. They are fast efficient and courteous and much needed. I really thank them; they do a great job.”

—Tom, Principal

Law Office, Chester Springs
“For anyone who is looking for high quality computer support, ACE Technology is a great option. Their combination of advanced knowledge, determination to fix the problem, personal technicians and ability to return phone calls always makes it easy to get our technology issues fixed. These technicians also have worked as diligently as possible to fix the underlying cause assuring that the problem will not return. It has always been a really good experience working alongside ACE Technology Group.”

—Bryce, Associate

Medical Laboratory, Oaks
“Our company has been using ACE Technology Group for quite some time and being the liaison between their office and ours I have many dealings with the company. We have 4 very large volume and busy offices with a staff of about 65 employees…just recently our servers were down over a weekend when we were seeing patients and one of our employees had to call the emergency line. Not only did ACE respond quickly to the message, but was aware of the situation and already working to resolve the issue.”

—Linda, Billing Specialist

Doctor’s Office, Bryn Mawr
“I’ve known and worked with ACE Technology for about 4 years. The support group provides top notch client service with minimizing costs. I brought ACE into a manufacturing facility and they noted serious issues and managed to seamlessly correct and enhance. I wholeheartedly recommend ACE Technology to any size company as you are treated as if you are their only client……instantaneous expert support.”

—Francesca, Controller

Manufacturing Firm, Morgantown
“When our computers aren’t working, it prevents us from efficiently doing our job. Every time I contact ACE, they get back to me very quickly, work to solve the issues to allow me to do my job. Patrick fixed my calendar outlook on my phone in less than a minute & showed me how to do it or change settings”

—Susan, Associate

Pharmaceuticals, Radnor
“Great Partner during Pandemics and other Apocalyptic events.”

—Harold, Director

Private School, Lansdale
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